![]() ![]() What’s the worst customer service you’ve ever experienced? Try your best to take the work you’re given and inject a bit of you into it, even if it’s hard in the moment! I love putting my own twists on presentations or dashboards that would otherwise be less appealing to work on by ensuring I’m proud of what I’m presenting because I’m invested. Getting things checked off your list shouldn’t be a soul suck – it should energize you. ![]() “Getting things checked off your list shouldn’t be a soul suck – it should energize you” What’s your greatest productivity hack? For you, it may be the 90th time you’re seeing something in the queue, but for that customer, it’s the first time they’re experiencing something that’s impacting them – you have to meet people where they’re at. Their perspective isn’t invalid simply because it isn’t yours. The way you look at something may not be how someone else views it, and that’s okay. What’s the most valuable thing that working in customer service has taught you? But also, look at him – he knows how to get stuff done! He has my vote, haha. Probably Dwayne “The Rock” Johnson because he’s so kind, funny, and charismatic. Which celebrity would be really great at your job, and why? Frame.io is a video review and collaboration platform that lets you share media, track feedback, and streamline your workflow so your team can work closely together from anywhere in the world. I am the Senior Manager of Customer Support at Frame.io. Please tell us a little bit about your company and what you do there. ![]() With Erin Narvaez, Senior Manager, Customer Support, at Frame.io. You satisfy your customers, but can you satisfy our curiosity? ![]()
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